RETURN AND EXCHANGE POLICY

We want you to love the products you receive from us as much as we love creating them. If you’re not entirely satisfied, we’re here to assist you throughout the return/exchange/refund process.

Return and Exchange Eligibility (Read this to see if you are eligible for a return)

We have a 14-day return window for all items on our site (excluding items discounted). 

All item(s) being returned/exchanged must meet the following conditions or may be subject to denial:

• Items must be unwashed.
• Items must be unworn.
• Items must be in original packaging.
• Items with pilling may be subject to denial.
• Items with markings or other stains will not be accepted.
• Items with strong odors, such as smoke, cologne, detergent, etc., will not be accepted.
• Accessories such as jewelry, caps, bottles, bags cannot be returned/exchanged due to hygiene purposes.

*Our 14-day warranty excludes normal wear and tear and damage caused by misuse or accidents.

If your product(s) meet our return conditions, our team will issue a store credit to the email attached to your order (excluding shipping costs). 

Store credit/ coupon codes/ gift cards are valid for one year from the date of issue.

Please note that we reserve the right to deny returns after 14 days. 

Item Missing from Your Order / Received a Damaged Item / Received an Incorrect Item

If you’ve received an incorrect item,  missing an item from your order, or an item is damaged in any way, please inform us at info.vescozeclothing@gmail.com (Please note this must be done within 48 hours of you receiving the order).

You can also reach us via *071 053 5561* / *077 374 0884*.

Out-of-Stock Exchanges

If the desired exchange product is out of stock, we will issue store credit valid for up to 12 months from the date of issue.